Free Express Delivery across Doha on orders over 150 QAR
Describe which products can be returned (e.g. unopened, unused, within X days of delivery) and any exceptions (perishable groceries, opened hygiene/pest-control items, etc).
Explain the process — e.g. contact Waddeeli via WhatsApp with the order number within X days, and describe what happens next (pickup, refund method, timeframe).
State how refunds are issued (original payment method, store credit, etc) and expected turnaround time.
Describe how customers can raise a complaint and the expected response time, per consumer protection requirements.
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