Returns & Exchange Policy
Note to Waddeeli owner: replace this placeholder text with your actual policy before launch. Qatar's e-commerce licensing rules (Ministerial Decision No. 25/2026) require every licensed platform to clearly display its returns/exchange policy and complaint-handling process, so this page needs to reflect what you'll genuinely honor — not boilerplate.
Eligibility for returns
Describe which products can be returned (e.g. unopened, unused, within X days of delivery) and any exceptions (perishable groceries, opened hygiene/pest-control items, etc).
How to request a return or exchange
Explain the process — e.g. contact Waddeeli via WhatsApp with the order number within X days, and describe what happens next (pickup, refund method, timeframe).
Refunds
State how refunds are issued (original payment method, store credit, etc) and expected turnaround time.
Complaints
Describe how customers can raise a complaint and the expected response time, per consumer protection requirements.
Contact
WhatsApp: +97466682678